Help centre
Answered from the policies
27 answers, each quoted from its policy and linked to the full section.
Ordering
When does my request become a confirmed order?
An order request is not final until PeptideTherapy confirms product availability, the delivery address, applicable charges, payment method and final payable amount using the contact information submitted at checkout.
How does checkout work?
The checkout prepares an order request and opens WhatsApp with the details you entered. You must review and send that message to request the order. An order becomes final only after availability, delivery details, applicable charges, payment method and final payable amount are confirmed. A ₹500 handling charge applies when Cash on Delivery is selected and is displayed in the checkout total. Displayed prices and availability may change before confirmation.
Can I change or cancel after confirming?
Contact us on WhatsApp as soon as possible if you need to change or cancel a confirmed order. We can usually accommodate a cancellation before packing or courier handoff. Once dispatched, cancellation may no longer be possible.
What are these products sold for?
Catalogue products are presented for legitimate laboratory and research use only. They are not intended for human or veterinary consumption. The website does not provide medical advice, diagnosis, treatment recommendations, dosing, reconstitution or administration instructions.
Delivery
When is my order dispatched?
Orders confirmed before 5 PM Indian Standard Time are scheduled for same-day dispatch. Orders confirmed after the cutoff are scheduled for the next daily dispatch window. Operational, courier or public-holiday delays may occasionally affect this schedule.
Where do you deliver, and how long does it take?
We ship to serviceable Indian pin codes. Delivery time depends on destination, courier capacity and local conditions. Any estimate shared during confirmation is an estimate rather than a guaranteed delivery date.
Is Cash on Delivery available?
Cash on Delivery is available only for eligible pin codes and orders. A ₹500 COD handling charge is shown and added to the total when this method is selected. We may request order verification before accepting a Cash on Delivery request.
What address details do you need?
Please provide a complete address, active phone number and correct pin code. Delays, return-to-origin charges or failed delivery caused by incomplete or incorrect information may require additional payment before re-dispatch.
What do I check when the parcel arrives?
Inspect the external parcel at delivery. If it appears materially damaged or tampered with, record clear photos or video before opening and contact us promptly so we can review the issue with the courier.
How do I track my parcel?
Where tracking is available, it is shared after dispatch. For help, contact +91 79759 06521 on WhatsApp or email care@peptidetherapy.in with your confirmed order details. Questions about this policy? Email us at care@peptidetherapy.in or visit our Contact page .
Problems and refunds
My parcel is damaged, incorrect or incomplete.
If your parcel arrives damaged, contains an incorrect item or is missing a confirmed item, contact us within 48 hours of delivery. Include the order conversation, parcel label, product photos and a clear unboxing video where available so we can investigate promptly.
Refund and Replacement Policy · 2. Damaged, Missing or Incorrect Items
How is a replacement decided?
After verification, an eligible issue may be resolved through replacement, store credit or refund, depending on stock and the nature of the problem. We may need the affected product and original packaging preserved while the review is open.
Can I return something I changed my mind about?
For safety, integrity and traceability reasons, opened, used, damaged-after-delivery or improperly stored products cannot be returned for change of mind. Contact us before returning any unopened product; unauthorised returns may not be accepted.
How long does a refund take?
Approved refunds are initiated to the agreed payment method. Bank or payment-provider processing times may apply after we initiate the refund. Cash on Delivery refunds require mutually agreed bank or payment details.
What if delivery fails or I refuse the parcel?
Repeated failed-delivery attempts, an incorrect address or refusal of a confirmed Cash on Delivery parcel may result in recovery of forward and return shipping costs before another order is accepted.
Refund and Replacement Policy · 6. Delivery Failure and Refusal
How do I start a refund review?
Start a review by messaging +91 79759 06521 on WhatsApp or emailing care@peptidetherapy.in with your name, order details and supporting media. Questions about this policy? Email us at care@peptidetherapy.in or visit our Contact page .
Privacy and data
What information do you collect?
When you use the contact form, we collect your name, email address, subject and message. If you request the first-order offer, we collect your email address and record your consent. Where an email provider has not been configured, your offer email remains in your browser until you include it in a WhatsApp order. Checkout details are used in your browser to prepare an order message and are passed to WhatsApp only when you choose to continue. Hosting infrastructure may process standard technical data such as IP address, browser type and requested pages for security and service operation.
What do you use it for?
We use information you send to respond to enquiries, deliver a requested first-order offer, confirm orders, arrange fulfilment, provide support, prevent abuse and maintain site security. With your separate analytics consent, configured analytics providers may measure browsing, searches and checkout activity. We do not sell personal information.
Do you use cookies or tracking?
The site uses browser storage to remember shopping-bag contents, your analytics choice, first-order offer details and whether the Cash on Delivery notice has been shown. Google Analytics and Meta Pixel are loaded only if they have been configured and you explicitly accept optional analytics. If you decline, those tracking scripts are not loaded. You can reset your choice and remove stored offer or basket data by clearing this website’s browser storage.
Who else can see my information?
Information may be processed by service providers that host the site, store contact submissions, deliver requested first-order emails, enable WhatsApp communication, provide courier or payment services, or protect the service from abuse. Where configured, Google Analytics and Meta receive analytics information only after your explicit consent. Each third party processes information under its own applicable terms and privacy policy.
How is my data secured?
We use reasonable technical and organisational safeguards, including encrypted website transport and restricted access where applicable. No internet transmission or storage method is completely secure.
Can I get my data deleted?
Subject to applicable law, you may request access to, correction of or deletion of personal information we control by contacting care@peptidetherapy.in. You can clear shopping-bag information through your browser storage controls.
Using this site
How quickly do you reply?
We typically respond within 24 hours on business days. For urgent product questions, please include the compound name in the subject line.
What am I responsible for as a buyer?
You are responsible for lawful, appropriate purchase, handling, storage and use. You must not use this website or its products for an unlawful purpose, misrepresent your intended use or rely on catalogue content as a substitute for qualified professional advice.
How accurate is the catalogue information?
We strive to provide accurate descriptions and catalogue terminology, but information may be incomplete, outdated, or contain errors. Analytical or testing claims should not be treated as independent verification unless supported by a current, lot-specific document.
What are your limits of liability?
To the fullest extent permitted by applicable law, PeptideTherapy is not liable for indirect or consequential loss arising from misuse, improper storage, unlawful use, reliance on educational content, courier delays or inability to access the website. Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.
Which third parties are involved?
WhatsApp, couriers, payment providers and other third-party services operate under their own terms and privacy practices. External links are provided for convenience and do not make us responsible for third-party availability or content.
No answer matches that. Ask the team directly.