Last revised: August 11, 2026
Contact us on WhatsApp as soon as possible if you need to change or cancel a confirmed order. We can usually accommodate a cancellation before packing or courier handoff. Once dispatched, cancellation may no longer be possible.
If your parcel arrives damaged, contains an incorrect item or is missing a confirmed item, contact us within 48 hours of delivery. Include the order conversation, parcel label, product photos and a clear unboxing video where available so we can investigate promptly.
After verification, an eligible issue may be resolved through replacement, store credit or refund, depending on stock and the nature of the problem. We may need the affected product and original packaging preserved while the review is open.
For safety, integrity and traceability reasons, opened, used, damaged-after-delivery or improperly stored products cannot be returned for change of mind. Contact us before returning any unopened product; unauthorised returns may not be accepted.
Approved refunds are initiated to the agreed payment method. Bank or payment-provider processing times may apply after we initiate the refund. Cash on Delivery refunds require mutually agreed bank or payment details.
Repeated failed-delivery attempts, an incorrect address or refusal of a confirmed Cash on Delivery parcel may result in recovery of forward and return shipping costs before another order is accepted.
Start a review by messaging +91 79756 16521 on WhatsApp or emailing care@peptidetherapy.in with your name, order details and supporting media.
Questions about this policy? Email us at care@peptidetherapy.in or visit our Contact page.